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How do I get my first deposit bonus?

You only need to make your first deposit of a minimum €/£/$20.00 and you will automatically receive the 100% match bonus up to €/£/$150.00

I don't want my bonus, how can I remove it?

Promotional bonuses are credited automatically once the qualifying criteria have been met. This bonus can be removed but only before you start playing. What we can do is remove you from all future bonuses and promotions to prevent bonuses being automatically added.

Why can't I deposit?

Rejections can happen for a number of reasons. These can include velocity limits set by your bank (and we’d urge you to contact your bank regarding these) and limits being reached; the bank not allowing online gaming transactions to be processed or perhaps you’ve entered the incorrect CVC number. If the deposit is showing as rejected by your bank, we suggest you to contact them and make sure there are no limits on your deposits, or wait a few minutes and try again.

Why can I not withdraw?

Before you can request a withdrawal you need to meet the wagering requirements on any bonus on your account. It depends on the type of bonus credited. For Terms & Conditions applying to our wagering requirements please refer to our promotions.

When will I receive my winnings?

Once you have requested a withdrawal, the funds will enter a 48 hours pending cycle before they will be processed. Please remember that if you request your withdrawal on a weekend, the winnings will only be processed on Monday due to the processing banks being closed over the weekend. Once the winnings have been processed, it can take between 3-7 working days to reflect in your account if you have chosen to withdraw to your Visa or debit card.

Special Promotions

How do I claim my free bonus?

To activate the bonus all you need to do is register your valid credit or debit card and within 15 minutes you will automatically receive the bonus.

Why should I register my card to receive a free bonus? I don’t even know if I can trust your casino.

Trust is something that we have earned through the years that we have offered our service online to hundreds of thousands of players. Our credentials can also be checked on our website under “Security”. Not to mention our eCOGRA Seal of Approval.

Our promotions are regulated by specific Terms & Conditions, and to receive your free bonus you will have to register your valid debit or credit card.

I don’t have a debit/credit card, how can I get a free bonus anyway?

If you do not have a debit/credit card, do call us. Pending your first deposit on one of our numerous other deposit methods, we may surprise you with an additional offer next to your sign up bonus.

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Authorised by the Lotteries and Gaming Authority of Malta © Roxy Palace Online Casino. All rights reserved. Roxy Palace has been authorised by the Lotteries and Gaming Authority of Malta to offer remote gaming (LGA/CL1/364/2007) Class 1 (09.07.09) Roxy Palace is Managed by Ncrypt Solutions Ltd, Heritage House, 235 Main Street, Gibraltar, using the gaming license of Megapixel Entertainment LTD (C42051), Villa Seminia, 8, Sir Temi Zammit Avenue, Ta'Xbiex.
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